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QuickBooks Time and Gusto integration FAQs

General

Q: Can I import my contractors and employees from Gusto?
A: Currently you can only import your employees from Gusto into QuickBooks Time.

Q: During setup, I only see the option for weekly overtime. Can I track daily and weekly overtime in QuickBooks Time?
A: You definitely can! Once you have your integration fully configured, just adjust the overtime settings on your QuickBooks Time account by selecting Company Settings > Payroll & Overtime > Overtime. Just be sure to save your changes.

Linking QuickBooks Time and Gusto

Q: I had to wait for Gusto to create my account, now how do I link my account with QuickBooks Time?
A: In QuickBooks Time, in the top right corner, select Gusto > Connect.

Q: Can I link multiple Gusto accounts with my QuickBooks Time account?
A: Not at this time, you will need to create a separate QuickBooks Time account for each Gusto account. Learn how to integrate QuickBooks Time and Gusto.

Q: What happens if I don't allow Gusto to adjust my QuickBooks Time pay-periods and / or timezone?
A: This will uninstall the integration and you won't be able to enjoy the easy of time tracking and payroll working together. Try installing it again and say yes this time. :)

Exporting Timesheets

Q: Who can export timesheets from QuickBooks Time to Gusto?
A: Only users with the administrative permissions within QuickBooks Time can perform exports.

Q: What happens if I export hours from QuickBooks Time twice for the same pay-period?
A: When you export hours from QuickBooks Time to Gusto it will override whatever hours are recorded in there already, so you won't have to worry about duplicate hours.

Q: What if I made a mistake in the hours that I exported to Gusto?
A: Good news! This is easy to fix. You will just want to unapprove those hours in QuickBooks Time, make your changes, and then approve and export them again. They will override any existing hours for that employee in Gusto.

Q: What happens if I export hours but they aren't showing up in Gusto?
A: Chances are something went wrong during the export, check out your Sync Log (Gusto dropdown > Sync Log)to get detail on what happened.

Q: Can I export hours for a closed pay period?
A: Nope, sorry, you'll only be able to export timesheets for active pay periods. You will be able to tell if a pay period is open by checking your QuickBooks Time Approvals Report. When picking the Gusto pay period in that report, any open pay period displays (open) to the right of the date.

Q: My timesheets won't export, what's going on?
A: If you're having trouble getting your timesheets to export properly, I would start by checking the employee compensation settings within Gusto. You will need to make sure that the employee has these settings configured, and that they are set to be paid by the hour, not the month or the year. Reach out to QuickBooks Time support to help fix any issues you need help with.

Time Off:

Q: Will hours exported from QuickBooks Time contribute to time off accruals in Gusto?
A: Absolutely! Make sure you have, in Gusto, disabled “Allow employee to submit Time Off Requests” feature for the time off timesheets to transfer properly.

Q: Will time off balances update within QuickBooks Time to match what's in Gusto?

A: They won't, so we recommend that you use the accruals feature in either QuickBooks Time or Gusto, not both.

Q: Can I set up multiple types of time codes in QuickBooks Time?
A: You can, but the only types accepted by Gusto are Sick and Vacation. From QuickBooks Time Sick hours will come over to Sick hours in Gusto, Vacation hours will go to Vacation, and all other time off codes in QuickBooks Time will map to Vacation hours in Gusto as well.

Employees

Q: What happens if I accidentally selected "Don't Import" for somebody?
A: No worries, just hop into QuickBooks Time and reactivate the user by selecting My Team, then using the drop down menu in the top left to view your archived users. In this list, select the reactivate icon corresponding to the user in question, and you'll be good to go.

Q: Will my salaried employees be imported?
A: Yes - If you would like, you can always archive them on the QuickBooks Time side by selecting My Team, and then using the delete icon along the right hand side of their name to remove them from your active team members list. This won't affect them in Gusto, just remove them from your list in QuickBooks Time.

Q: What if I've added new employees into Gusto, can I import them into QuickBooks Time later?
A: Absolutely! In QuickBooks Time, at the top right, just select Gusto > Import Employees.

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