I have had this happen several times, and don't know why, or how to correct it. I have a vendor bill for $3960.33. The bill was paid in the amount of $3960.33, yet the bill is still showing as open. When I went back into the bill payment, the dollar amount in the cheque portion of the screen says $3960.33, however in the "bills paid in this transaction" portion of the screen the amount paid says $3983.73. Also, in this portion of the screen, the bill amount says $3960.33, yet the amount due says $7944.06...??? How does something like this happen, and how do I correct it without messing up previous bank recs?
Those screenshots are great and I appreciate you taking the time to include them with your question. For this kind of situation, it's better for an agent to take a closer look at what's happening overall, including how this bill may be relating to other bills and what credits may be affecting it, for instance. Your vendor's set up may also give us a clue as to what's happening here, especially if this happens with only this vendor each time you come across this situation.
The agent will walk through troubleshooting steps with you and help determine what, if anything, needs to be done to correct bank reconciliations. Give the team a call at 1-877-772-9158. If you're using Pro or Premier, an agent can assist whenever you have a chance to call. The lines are open 24/7. Enterprise agents can help from Monday to Friday between 9 a.m. and 8 p.m. EST.
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