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Level 1

How do I turn Live Community off on startup even though I've unchecked the option in "Edit - Preferences - Desktop View"?

 
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Best answer 03-11-2019

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Level 3

How do I turn Live Community off on startup even though I've unchecked the option in "Edit - Preferences - Desktop View"?

You can't. Press and hold the Ctrl key while you open QuickBooks.

Click Help > send feedback online...

View solution in original post

7 Comments
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Level 1

How do I turn Live Community off on startup even though I've unchecked the option in "Edit - Preferences - Desktop View"?

I'm running Quickbooks Pro 2015 on a standalone laptop
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Level 1

How do I turn Live Community off on startup even though I've unchecked the option in "Edit - Preferences - Desktop View"?

Live Community is causing Quickbooks to freeze every time I start the application
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Level 1

How do I turn Live Community off on startup even though I've unchecked the option in "Edit - Preferences - Desktop View"?

Me too  very annoying and a time waster  after one year! intuit please fix this
Does anyone from Intuit read this?
Highlighted
Level 3

How do I turn Live Community off on startup even though I've unchecked the option in "Edit - Preferences - Desktop View"?

You can't. Press and hold the Ctrl key while you open QuickBooks.

Click Help > send feedback online...

View solution in original post

Highlighted
Level 1

How do I turn Live Community off on startup even though I've unchecked the option in "Edit - Preferences - Desktop View"?

I am having the same problem. Even though I have it unchecked in the settings the live community window comes up and freezes my programme. There must be a proper fix for this.
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Level 1

How do I turn Live Community off on startup even though I've unchecked the option in "Edit - Preferences - Desktop View"?

You may say solved!

it is something we don't want and we should be able to turn it off

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QuickBooks Team

How do I turn Live Community off on startup even though I've unchecked the option in "Edit - Preferences - Desktop View"?

Hello, everyone. I'm here to clear things out for all of you and provide some applicable solutions.

 

First of all, good job with trying to fix it by adjusting your Desktop View in the Preferences page. Normally, the Intuit Live Community window will not automatically open. This will only open if you've clicked the Help icon and selected QuickBooks Help. There's a setting in the Preferences section that we can uncheck to see if it resolves the issue.

 

Here's how:

  1. Click Edit at the top, and then select Preferences.
  2. Scroll down to the Search section.
  3. Go to My Preferences.
  4. On the Choose where to search by default section, make sure that Search QuickBooks help is not selected.
  5. Click OK.

Then, restart QuickBooks to verify that the Live Community window doesn't show up anymore.

 

But if all of you gets the same result, we can proceed with repairing the QuickBooks installation components. @Kevin-Tod please take note though that QuickBooks Desktop 2015 has been discontinued on May 2018. That said, the steps I'm about to share may or may not work for you, but feel free to give them a try as well.

 

Here's how:

  1. Close all of the programs and restart your computer.
  2. Save a backup of your company file.
  3. Click the Start menu in the lower left-hand corner of your computer screen, and then select Control Panel. For Windows 8/8.1, click Start, type Control Panel, and then select Control Panel from the results.
  4. Select Programs and Features. If you don't see this, click Programs and then Program Features.
  5. Click QuickBooks from the list of programs, and then select Uninstall/Change. Don't worry this will not uninstall the software, the repair is just on the same place.
  6. Click Continue, Next, Repair, and then Next again. Then, wait for the repair to complete.
  7. Click Finish and restart your computer if prompted.
  8. Don't forget to download the latest QuickBooks release.

If one of you bump into any errors along the process, please let me know. I'll be here to help you solve them.