Hi there,
Having the ability to pay your bills directly from the Enter Bills screen is a great way to save you time and make your job easier. QuickBooks Desktop makes this process simple, and the function is still working properly on my end.
If you're experiencing issues paying the bill directly from the Enter Bills screen, there's a few troubleshooting steps you can try. This may be a firewall that's blocking the program functionalities. If this issue has just arised, perhaps there was an update to the firewall. Take a look at this article explaining how to configure firewall security settings for QuickBooks Desktop.
I'd also recommend testing other company files to see whether the problem is isolated to just one company, or all of them.
Here's how to open a new company file:
1. Go to the File menu.
2. Choose Close Company/Log off.
3. On the No Company Open screen, choose another company file and click Open or choose a Sample Company.
If the issue is only on one company file, you can check for data damage by following the steps listed here: Resolve data damage on your company file.
If the issue is on all company files, or if the data damage doesn't result in a fix, I'd encourage you to call our phone support team for more in-depth troubleshooting. You can contact them at 833-317-2226 from Monday to Friday, 9am-8pm EST. If you're using QuickBooks Desktop Enterprise, support is available 24/7.
I hope this helps get you back on track. Let me know if you have any other questions.
Have a great day.
