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Online payments and processing limits

Some QuickBooks Online Payments users have a limit of how much they can get paid online in a 30-day rolling period. We're here to work with you and make sure you never unexpectedly reach that limit.

What is an online payment?

An online payment is a card or bank transfer payment.

What is a 30-day rolling period?

A 30-day rolling period refers to the previous 30 days to the present time. For example, if it's June 15, your 30-day period is May 16 - June 15.

What is my processing volume ?

Processing volume refers to the amount of online payments you've taken in the past 30 days. Your processing volume updates in real time when you receive an online payment.

When you use Receive Payment or Sales Receipt, your processing volume updates instantly. The same goes for GoPayment and Merchant Service Centre transactions. As for invoices, your processing volume updates not when you send the invoice—but when your customer pays online.

You can schedule recurring online payments. However, depending on your processing volume at the time the payment is scheduled to go through, you might not be able to take the payment.

What happens when I reach the processing limit?

Customers won't be able to pay online until your limit opens up again as time goes by. You can still get paid with cash or cheques.

How do I increase my limit?

Give us a call at 855-253-1536. There's no additional cost or plan to buy. We'll just ask for some official documents to see how business is going.

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