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ProFile Help

Troubleshooting a dependant form

The dependant's address may differ from the taxpayer's address in the return.

Ensure that all addresses match across all returns:

The return may be locked

If tuition is not transferring from dependants, the return may be locked.

1. Select the "Properties..." option from the "File" drop-down menu in the top toolbar.
The "file properties" window displays.

2. Unselect the "Locked" checkbox in the top-right corner if it has been selected:

3. Click the "OK" button.
 Family linking may be disabled

1. Select the "Module" option under the "Options" drop-down menu in the top toolbar.
The "Module Options" window displays:

2. Ensure the "Allow family linking" option is enabled under the "Calculation options" list in the "General" tab.

3. Click the "OK" button.
Tax payable amount may not exist

The tuition amount will always be used first by the student to lower their tax payable.

Review the "Summary" form. If there is no amount in line 420,  there is no tax payable amount and the tuition amount will not transfer.

Personal information entered on the" Dependant information" form is automatically populated for both spouses, regardless of which is chosen.

  1. Open the "Dependant information" form in ProFile.

2. Enter the dependant's information:

  • SIN
  • first and last names
  • relationship
  • birthdate

3. Navigate to the "Children's fitness amount" section of the form:

The field automatically changes to an editable field if the child is eligible for this amount.

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