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janet-addedtouch
Level 2

I am trying to download my customer list which shows me the total owed under "Customer" I am now getting page not found error

 
3 Comments 3
Alex M
QuickBooks Team

I am trying to download my customer list which shows me the total owed under "Customer" I am now getting page not found error

Hi there janet-addedtouch,

 

Thanks for reaching out about your customers. QuickBooks Online is a great tool able to help you keep track of invoices and payments so you know the balance owed by customers. I can provide some information about exporting customers.

 

You can export the list of customers by going to the Sales section, then Customers. Click the export icon (which looks like a page with an outgoing arrow) to the right of the print button at the top of the list. If there is an error, one possible cause would be browsing data. These temporary files can accumulate in your browser, system and network and cause errors like the one you're seeing in any cloud-based program like QuickBooks Online. You can resolve errors caused by browsing data using these steps:

 

If you have any other questions, feel free to reach out here.

janet-addedtouch
Level 2

I am trying to download my customer list which shows me the total owed under "Customer" I am now getting page not found error

Hi Alex, thank you for your response.  When I couldn't get it to download yesterday, the first thing I tried was to clear my cache.  That didn't work.  I also thought, perhaps, when I log back in today it should work but it was not found.  I ended up going to reports and running a report to get what I needed.  It wasn't ideal but for the purpose I needed it, it was doable.

 

Thank you,

Janet

Amanda-B
QuickBooks Team

I am trying to download my customer list which shows me the total owed under "Customer" I am now getting page not found error

Welcome back, janet-addedtouch.

 

I appreciate you trying the steps provided. If the issue persists, I encourage you to contact the support team outside of the community so they can work directly with you to see why this may be happening. You can reach them using one of these methods:

 

Schedule a Callback: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback

 

Feel free to reach back out if you have any other questions.

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