Hi MPP_Rentals,
Welcome to the QuickBooks family. It's great to hear that you've chosen QuickBooks Online for your business needs. QuickBooks Online has a library of video tutorials to assist your learning and experience with the program. I want you to be getting the most out of your product; let's start with the issue at hand.
There are a few different ways to get around QuickBooks to find the information you're looking for. You can Run reports in QuickBooks Online to see the details. You can also access the information through the transactions; let me explain how:
- Go to Expenses from the left navigation menu.
- Select the Expense tab.
- Find the expense you've entered, and click Edit from the right-hand column.
- At the bottom, click More.
- Click on the Transaction Journal. Here you can see the accounts that the transaction has posted to.
If the expense is posted to the wrong account, edit the transaction by changing the incorrect information and Save.
For the discrepancy in the liability account, look to see if there's an opening balance amount.
- Go to Accounting from the left navigation menu.
- Select the Chart of Accounts.
- Find your liability account and click Account History. To edit the transaction, click on it.
- Make your changes, and click Save.
If this has not resolved your issue, you may benefit from a one-on-one experience with a support agent that can share your screen to provide insight.
You can contact telephone support by:
Phone: Call us at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.
Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
If you're looking for additional help with your QuickBooks Online product, I'll be here. Have a great evening!