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Level 1

How do I report a bug on iOS app. Custom P&L only gives current date. Seems frozen. Frustrating to go to desktop version.

 
3 Comments
QuickBooks Team

How do I report a bug on iOS app. Custom P&L only gives current date. Seems frozen. Frustrating to go to desktop version.

Hi there Panko Dance,

 

The QuickBooks Online mobile app is a very useful tool in addition to the browser version of our product. It means that you can work on your business' books right from the palm of your hand. Occasionally features in the app won't work as expected, but there are plenty of ways to troubleshoot! Let me explain what I mean.

 

When features freeze up or don't function in the way that you'd hoped, it doesn't necessarily mean there's a bug. Likely these issues are fixed by one of 5 recommended app troubleshooting steps. You can find those steps in the article linked here, but I'll also go over a couple of the most important steps with you: Troubleshooting Quick-Start Guide for the QuickBooks Online app.

 

Just like in your browser, the app can store images and files and other data. Clearing the app data and removing cached data are a quick way of resolving issues you're experiencing in-app. Here's how you can clear this data:

 

  • From the QuickBooks Online app:
    • Android: From the More Options menu, choose Settings, then Refresh Data, then click Yes.
    • iOS: From the Menu, choose Help & Feedback, select Refresh Data, then click Refresh.
  • From your device settings:
    • Android: Navigate to your device's Settings then select Apps, choose the QuickBooks app from the list, then select Storage. Choose clear data.
    • iOS: Navigate to your device's Settings, choose General > iPhone Storage and select an app that takes up a lot of space. To free up storage without deleting data, simply select Offload App

 

If after trying the steps above your issue hasn't been resolved, the almost surefire way to resolve app issues, is to uninstall and reinstall the app. Since QuickBooks Online is a cloud-based software, all of your data will be saved and ready for you to access once you reinstall the app and sign-in again. You're also welcome to access QuickBooks from your device's browser by navigating to qbo.ca.

 

It's important to remember that the QuickBooks Online mobile app is a bonus offering paired with the browser version. For more comprehensive report customization and additional functionality, I strongly recommend accessing QuickBooks Online from a browser on your computer, or the QuickBooks Online desktop app. 

 

I wish you the best of luck and I'm confident you'll have your mobile app up and running as expected in no time.

Level 1

How do I report a bug on iOS app. Custom P&L only gives current date. Seems frozen. Frustrating to go to desktop version.

Hi, I’ve done all theses things. I have also uninstalled and re installed twice. It’s not frozen exactly. The ONLY date on the wheel has changed every day for a week. When I touch the “from” date to change to allow me to choose a date.  The “to” date remains as in picture but changes each day to the current date. The “from” date also changes to reflect this day in 2019z This is the ONLY date on here. I can press done and generate a 1 year report for what you see. Soooooo. No.... definitely a bug. 
yes, I have also double checked that I I cleared all data and cookies, 

QuickBooks Team

How do I report a bug on iOS app. Custom P&L only gives current date. Seems frozen. Frustrating to go to desktop version.

Hi Panko Dance. Thanks for the detailed response and the screenshot. I can see how time-consuming it is to switch back and forth from the app and the web browser. Don't worry, I'll be happy to look deeper into this. To get started, are you experiencing this issue on the P&L or other reports are affected as well?