Need to update your account details or payment information for QuickBooks Desktop? Click here for our step-by-step guide.
Need help running payroll?Watch our video or read the guide in our Product Tutorial.
I'm trying to print payroll reports and I have to go into Chrome Ïncognito"to print them as they don't show up in regular QBO reports area. any advice?
Hi there deb-corpe-jdacco,
While I'm glad to hear that you're able to access your QuickBooks Online Payroll reports in an incognito window, I want to make sure you're also able to see them in a regular browser window as well. I'll help you out with this.
To start, it's great that you're using Google Chrome since that's one of QuickBooks Online's favourite browsers. That being said, even supported browsers can sometimes run into issues when it comes to displaying and operating QuickBooks Online. Since you're able to see the reports in an incognito window, it sounds like you may have a cache issue with your regular Chrome browser. An incognito window is essentially a cache-less browser, so I recommend clearing the cache in the regular browser window, then returning to QuickBooks Online to see if the reports now show up. This article can help: Clear cache and cookies to fix issues when using QuickBooks Online
If you're still having trouble after that and would like to see about reporting the issue further, I recommend connecting with the QuickBooks Online support team outside of the QuickBooks Community forum. This will give us the opportunity to work with you one-on-one to sort this out.
Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Support is available from Monday to Friday between 9 a.m. and 8 p.m. ET.