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needarticles
Level 1

Motor vehicle expenses not showing any deductions in the tax summary report

 
30 Comments
JamesM
QuickBooks Team

Motor vehicle expenses not showing any deductions in the tax summary report

Hi there,

 

When it comes to running dynamic reports, QuickBooks has your back. QuickBooks offers a variety of reports which help you understand where your business stands. I'll be happy to assist with figuring out why the motor vehicle expenses aren't showing any deductions in the tax summary report. 

 

First, it's vital to make sure you're running the report using the correct date ranges. Using correct date ranges ensures that you're seeing accurate information of all transactions included within the date range. If you're still having issues after verifying the date ranges, I recommend making sure the motor vehicle expenses had tax applied to them. You can use the Transactions without sales tax report to check for transactions without taxes applied. To access this report, follow the steps below:

  1. Click Taxes from the left navigation menu >Sales Tax.
  2. On the right hand side, click the Reports drop down.
  3. Select Transactions without sales tax.
  4. If needed, adjust the date range for the report and click Run report.

Give this a try and if you have questions, don't hesitate to leave a comment below, I'll be on standby. If you need more hands on support, feel free to contact our specialists using the details below: 

 

  • Schedule a Callback or Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Support is available from Monday to Friday between 9 a.m. and 8 p.m. ET.
  • Social MediaFacebookTwitter, and Instagram.
Candi0499
Level 1

Motor vehicle expenses not showing any deductions in the tax summary report

I am having the same issue. All my expenses are showing with deductions EXCEPT the motor vehicle expense.  It shows as an expense but not as a deduction when I go to my 2020 Tax Summary.  

JamesM
QuickBooks Team

Motor vehicle expenses not showing any deductions in the tax summary report

Hi Candi0499. Thanks for reaching out to the Community. I want to make sure you get the support you need with this. I recommend contacting our support team for further assistance. One of our specialists can share your screen and help get to the bottom of this ASAP. Here are our contact details: 

  • Schedule a Callback or Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Support is available from Monday to Friday between 9 a.m. and 8 p.m. ET.
  • Social MediaFacebookTwitter, and Instagram.

Feel free to ask other questions. I'm here to steer you in the right direction.

loadpoi
Level 2

Motor vehicle expenses not showing any deductions in the tax summary report

I am Using QuickBooks Self Employed. I cannot find any of the links to follow the steps you posted. I've also been trying to chat with an agent for 2 days now and I never seem to connect with someone. 

LauraAB
QuickBooks Team

Motor vehicle expenses not showing any deductions in the tax summary report

Hello loadpoi,

 

I'm glad to see that you've been looking through Community for assistance with the issues you're running into with QuickBooks Self-Employed. The Community forum is a great resource for learning from self-help articles and other users about how to address challenges in your books. I'll point you in the right direction with getting help for this issue.

 

First, I'd like to clarify that the steps previously given on this thread were for QuickBooks Online rather than QuickBooks Self-Employed, which is why you're not able to follow along with them in your books. I've followed up with my colleague on this to make sure that we're being mindful of the steps we're sharing with users. Since we're geared to getting you back on track as quickly as possible, ensuring we have the right steps is part of that.

 

Next, let's troubleshoot a bit. The key when working with reports is first verifying that you have the appropriate date range to capture the transactions you're looking for. Whether you access it through the Taxes or Reports tab, the Tax Summary report works on a yearly date range, so you should be good, but it doesn't hurt to double check that date drop-down in the upper right corner just to be sure.

 

If you have the correct date range but still aren't seeing the amounts you're expecting, looking at the transactions themselves is the next best step. For expense transactions, you can find those in the Transactions tab and then you'll be able to review their information. Make sure that they're entered to the correct categories and have the dates and taxes you need applied to them. If you need to make any edits, simply click the arrow to the far right of the transaction.

 

To troubleshoot further, I recommend taking a step like clearing your browser cache if you're working in the browser. This helps QuickBooks Self-Employed work seamlessly with the cloud and makes sure your data is synced properly. This article is tagged for QuickBooks Online, but you can use the browser links to learn how to clear your cache: Clear cache and cookies to fix issues

 

Beyond that, connecting with the QuickBooks Self-Employed team outside of Community is the way to go to get this handled. I see you say you've already tried that, and it's important to me that you're able to connect with support. I'll leave you with the steps for connecting with the chat support team via the product and outside of the product so that you can try both.

  1. In product, go to the Assistant feature.
  2. Type and enter "talk to human."
  3. Follow the prompts to start a chat.

If that's what you've been doing and it's still not working, try this link instead: QuickBooks Self-Employed chat

 

Let me know if you're able to connect with someone from our support team. If you're not, I'll touch base with the team to find out if they're running into any issues with the chat. I'll be here to help make sure you get this sorted out.

SInkster
Level 1

Motor vehicle expenses not showing any deductions in the tax summary report

  1. Click Taxes from the left navigation menu >Sales Tax.            (The Sales Tax option does not appear in the menu on the left. Steps 2-                                                                                                               3 cannot be preformed) 
  2. On the right hand side, click the Reports drop down.
  3. Select Transactions without sales tax.
SInkster
Level 1

Motor vehicle expenses not showing any deductions in the tax summary report

after double checking the entries they all have sales tax applied.

PatriciaT
QuickBooks Team

Motor vehicle expenses not showing any deductions in the tax summary report

Hi SInkster, it sounds like you might be unable to follow some of the steps shared above, and I'd like to clarify those for you.

 

After going to the Taxes menu, ensure Sales Tax is shown at the top. If you use payroll in QuickBooks Online, select Sales Tax as opposed to Payroll Tax. Once in the Sales Tax Centre, you can now view your reports as shared previously on this thread. If you've properly recorded your transactions and still can't have your data reflecting properly on your report, I'd recommend reaching to our tech support team outside of the community, so we can have a closer look at your account to help you get back on track. Here's how to get in touch.

 

Phone: Call us at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.
Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat
Social MediaFacebookTwitter, and Instagram.

 

Have a great day!

BCResident
Level 2

Motor vehicle expenses not showing any deductions in the tax summary report

I have the same situation with Quickbook Self employed.  Phoned Quickbooks waited on hold for 20 mins and was told Quickbooks Self employed is not support on phone.  Went on QB Assistant online was on hold most time and chatted 30 mins only to be told the deduction for auto expenses not supported? Why am I tracking my drives all through the last year?  Asked to speak to someone and the vicious cycle continue?  Still can't deduct my motor vehicle expenses, still can't seem to speak with a live person to solve the situation?

BCResident
Level 2

Motor vehicle expenses not showing any deductions in the tax summary report

Were you able to resolve this issue?  I am in the same situation as you.

 

Candi0499
Level 1

Motor vehicle expenses not showing any deductions in the tax summary report

I also got no where speaking and messaging multiple times.  All of their suggestions were ridiculous, and made zero sense.  It’s not because of the sales tax, it’s not because of lack of tracking Km’s etc. I never did get the issue resolved.  I came to the conclusion it has to be a flaw in their program as it’s the only expense that won’t deduct....I ended up redoing my entire 2020 year in Excel myself.   I’d love to know if anyone gets this issue resolved and maybe ill Attempt 2021.  If not I’m switching companies... 

CaitlinOG
QuickBooks Team

Motor vehicle expenses not showing any deductions in the tax summary report

Hi BCResident, 

 

Welcome to the Community! It's crucial that you're able to track your motor vehicles expenses correctly within QuickBooks Self-Employed, and I want to ensure that this is resolved. 

 

The first this I recommend is doing some browser troubleshooting. Various types of site data can build up overtime and cause performance issues with online programs such as QuickBooks Self-Employed. Please give the following troubleshooting steps a try, checking between each to see if the tax summary report is now displaying the proper information: 

 

 

If the issue persists, I recommend reaching out to the QuickBooks Self-Employed support team outside of the Community for further assistance. I know you mentioned contacting them previously, but I want to ensure that you're able to get the assistance you need, as motor vehicle expenses should be supported within the program. To start a chat with QuickBooks Self-Employed, please follow the link here.

 

If there's anything I can help you with here in Community please let me know! 

CaitlinOG
QuickBooks Team

Motor vehicle expenses not showing any deductions in the tax summary report

Hi Candi0499, 

 

I can see how this situation can cause difficulties for your bookkeeping, and this isn't the type of experience I want you to have with QuickBooks Self-Employed. I highly recommend submitting Feedback to our development team to bring this issue to their attention, as it's crucial for self-employed individuals to be able to track their motor vehicle expenses. Here's how you can submit feedback: 

 

  • Click on the Assistant icon in the top-right and type in "submit feedback"
  • Select Add a feature. Enter your comments and then click Send

 

Your comments will then be sent to our product development team to help us focus on the features that matter most to our customers. 

 

Have a great evening!

hj211291
Level 1

Motor vehicle expenses not showing any deductions in the tax summary report

Does anybody have a resolution for this - I'm having the same problem with Quick Books Self Employed.  As a driving instructor and the vehicle is used daily for driving lessons, I need this resolved, if it's not resolvable with QuickBooks maybe I need to look at a program that will work better for my situation.  Frustrating that QuickBooks cannot provide a resolution in this thread.  If there is no resolution (clearing caches is not the answer) they need to just say so. 

BCResident
Level 2

Motor vehicle expenses not showing any deductions in the tax summary report

What I have done is take the total km driven for work in the mileage report, multiply by mileage rate provided by CRA and have my accountant do a journal entry so I can claim this as an expense for my business.  Another thing that my accountant asked for which Quickbook Self Employed (QBSE) cannot provide is Balance Sheet.  So it seems QBSE may not be as great for an incorporated business.  Looking to migrate to full quickbook program in order to have the balance sheet option and using a third party app like mileageIQ to track the km driven for work. It's convenient to snap receipts and have it recorded but it seems the other features required for filing taxes are available, so may have to go to other apps/program.

 

It seems this forum may not be monitored by QB, otherwise our questions would have been resolve or they can work on having a solution for our challenges.  Hope this helps with you out.

LauraAB
QuickBooks Team

Motor vehicle expenses not showing any deductions in the tax summary report

Hello again everyone,

 

I wanted to take a moment to clarify why my team and I have been giving the direction we have for this question of motor vehicle expenses not showing in the tax summary report of QuickBooks Self-Employed. I can assure you that members of the QuickBooks Team, such as myself, do monitor this forum and we do our absolute best to answer these kinds of questions.

 

In some instances, issues like this could be caused by a back-end issue that we need our engineers to address, which is why reaching out to support beyond this forum is important. Gathering account information, screenshots, learning your setup, and other kinds of details like that help us get to the bottom and properly escalate the issue to have it addressed. 

 

I do see, however, that another user on this thread has indicated they were able to speak with support and learned that the motor vehicle deductions are not supported. If you'd like to also try speaking with someone from our team to go over this, you can reach out using the following steps.

  1. Select the Assistant feature.
  2. Type and enter "talk to human" in the chat window.
  3. Follow the prompts.

Otherwise, submitting feedback is a great option here as it gives us the opportunity to learn what users would like to see in the program. Follow those same steps I just outlined, but instead of "talk to human," type "feedback" into the chat window.

 

I know how important it is to have a software that's meeting your needs as a business owner, and I encourage you to make the best decision for your business. To see if another version of QuickBooks might be right for you, I recommend taking a peek at our All QuickBooks Products page.

 

Don't hesitate if you have further questions.

Rochelley
Level 8

Motor vehicle expenses not showing any deductions in the tax summary report

Hello @hj211291 ,

 

This likely isn't supported because as a self-employed person, you are not allowed to write off 100% of your personal vehicle expenses.  Rather, a calculation is made on the tax return to determine the eligible amount of motor vehicle expenses you can write off in a given year.  This is based on Business KM's driven divided by Total KM's driven in a year, which is why it is important that you keep very good records of your trips; the date, the opening KM reading on your vehicle, where you went and why, and the closing KM reading on your vehicle  - for each trip.  It also stands to reason that you will need the opening KM reading from your vehicle on Jan 1 and the closing KM reading on Dec 31.

 

Then you take the total of all your motor vehicle expenses, i.e. fuel, maintenance, car washes, oil changes, loan interest, CCA (Capital Cost Allowance) etc. and list those in full on the tax return in the appropriate place.  The tax return will take the % of your KM's driven that are for business use, and apply it to the total of all vehicle expenses.  This is the amount you can write off against business income.  Once that amount is determined, you can make a JE into QB for the eligible amount of vehicle expenses, either as a lump sum at year-end, or 12 JE's . . . one for each month (eligible total / 12)  This way your QB financial statement (P & L) should end up matching the Statement of Business Income on your tax return.

 

This may be straying off topic a bit, but may be useful information for someone.  If you have a vehicle that is solely used for business purposes, and 100% of the KM's travelled are for business use, you will have to be able to support that with detailed records.  This can be dicey for self-employed persons because rarely does a self-employed person own a vehicle that is used 100% for business, and CRA (if you are ever audited) will make their own determination.  They have been known to allocate (using some formula or another) what they think is business use and personal use, regardless of what you are trying to claim.   If there is another vehicle you own or a family member owns, the onus would be on you to prove that all personal use belongs to that vehicle and not the vehicle that you say is 100% business use.

JSibb
Level 2

Motor vehicle expenses not showing any deductions in the tax summary report

I have the same problem, I've contacted agents on 5 occasions now and the issue still isn't fixed. I'm getting so fed up having to chase this up and pay for a service that doesn't fully work. The tax income summary shows $0 for deductions which means the profit and loss is incorrect, the main purpose of me using the service. 

 

Can someone please give me a meaningful update on when this will be resolved? I raised this first in August 2020 and there is still no sign of a solution, it's absolutely ludicrous. 

hj211291
Level 1

Motor vehicle expenses not showing any deductions in the tax summary report

I can't get an answer either.  When I did my own research I found that the version of Quickbooks that I have (Self Employed) doesn't allow for this option and that you have to do a journal entry.  So annoying.  My husband is self-employed driving instructor and the car is used 98% of the time for business, we track mileage using the app and then it shows we have $0 deductions.  Not a lot of point having an app and tracking everything like that and then having to do a manual journal entry!!!  I'm questioning whether I'm going to continue with Quickbooks due to the lack of quality service and useless software!

Rebecca R
QuickBooks Team

Motor vehicle expenses not showing any deductions in the tax summary report

Hi there @JSibb and @hj211291 and thank you for joining in on this thread to express the necessity of having your vehicle expenses deducted from your taxes in QuickBooks Self-Employed. I'm aware of this and another thread that discuss this issue and I'll share my response on the other thread as well to ensure that our users are familiar with the features available and the product limitations of QuickBooks Self-Employed.

 

As some have indicated in this thread, calculating motor vehicle deductions and subtracting them from taxes isn't a feature that's available in QuickBooks Self-Employed. Our engineers aim to constantly provide you with the best possible user experience, but don't anticipate an update or fix for this in the immediate future. We're aware of other users that have submitted this as a feature request through the Feedback form, so I suggest you do that as well.

 

You'll simply need to navigate to the Assistant and type and enter "Feedback". From there, follow the prompts in the chat to share your thoughts. I'll be sure to pass these along on my end as well to emphasize the necessity of implementing this feature. The more feedback our engineers receive, the more likely you are to see this feature implemented in future updates.

 

In the meantime, you shouldn't have trouble using the CRA's Motor Vehicle Expenses guide to manually calculate your motor vehicle deduction in order to subtract it from your taxes owed. I know this isn't the ideal solution to your request, but I'm confident that it'll allow you to reach your goal today. 

 

Please stay safe and have a great day! I'm here if you have other QuickBooks Self-Employed questions.

JSibb
Level 2

Motor vehicle expenses not showing any deductions in the tax summary report

Hello,

 

That is absolutely ridiculous. This means every single time we run a profit and loss statement or a tax summary, it either deducts the full amount in the profit and loss statement which would be incorrect or it doesn’t deduct anything at all in the tax summary. So the two most important statements you generate and the entire purpose of using the software in the first place, it doesn’t correctly calculate either and your solution is do it yourself!? So why am I paying for your service for you to openly admit you know it’s generating incorrect information and that I should just do it myself? This has to be a joke...

 

Please tell me they will look to fix this, again, running a profit and loss statement it deducts all motor vehicle costs, which is incorrect, and running a tax summary it doesn’t deduct anything at all. 

loadpoi
Level 2

Motor vehicle expenses not showing any deductions in the tax summary report

I also decided against continuing my subscription because when you run the numbers for your taxes, it gives you the expenses as a whole, not broken down in fuel, maintenance and other. Which, yet again, means going back and recalculating everything yourself by hand. 

JamesM4
QuickBooks Team

Motor vehicle expenses not showing any deductions in the tax summary report

Hi there. It's important you're able to use the program without running into issues. Your feedback on this is valuable and it's vital your voice is heard. With your feedback, our engineers are able to work on implementing new product ideas and improvements as they're largely based on the feedback we get from users like you. Feel free to ask other questions, I'm here to help. 

ushak
Level 1

Motor vehicle expenses not showing any deductions in the tax summary report

I spent 2 entire days on this very same problem with 4 different assitants. none of them acknowledged the problem as being one of a software glitch. instead I was lead around in circles with generating rules etc. what a pile of crap! I like the program but its way too restricted. There needs to be more accessibility to category creation so that you can monitor your expenses realitically for you business. You people have some work to do when it comes to this before I consider trying your product again.

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