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My chart of accounts is frozen. I likely have too many accounts. How do I open this up again, so I can change account names, nest different accounts, etc.

 
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QuickBooks Team

My chart of accounts is frozen. I likely have too many accounts. How do I open this up again, so I can change account names, nest different accounts, etc.

Hello, 

 

The Chart of Accounts is the central area where all the background accounting takes place in QuickBooks Online. I know how imperative this section of your account is, and it's essential that it's working as intended and loading properly. If the Chart of Accounts keeps freezing, try some browser troubleshooting steps to get things back in working order. 

 

First, clear the cache and cookies in your web browser. These stored Internet files can cling to the back-end of your browser and cause bugs and latency issues in QuickBooks Online and other sites. The steps to clear them is different depending on which browser you're using, so take a look here for the instructions: How do I clear my browser cache and temporary Internet files?


If the issue persists, try using Incognito mode. This is a private web window that runs independently from the rest of your browser. This step is often useful in diagnosing browser-related issues. Here's how to use it: Browse in private. If you're still experiencing problems, try using a different browser all together. 

 

This should help you access your CoA again. If you're still experiencing issues, please reach out to our tech support team for further browser troubleshooting assistance. 

 

Cheers.