Why won’t my tags save in QBSE?

Let’s dive into troubleshooting steps to restore your tags to full functionality, Major.

Cached files in your browser can sometimes cause unusual behavior with your QuickBooks Self-Employed (QBSE). I recommended clearing your browser’s cache and cookies to eliminate outdated or corrupted files that interfere with QBSE’s functionality, including issues related to tags or page loading.

After clearing the cache and cookies, restart your browser to ensure the changes take effect. Alternatively, another supported and up-to-date browser could enhance performance and security when working with QBSE.

You might also find this article helpful for automatically categorizing bank transactions in the program: Categorize transactions in QuickBooks Self-Employed.

Reply below or start a new thread in this forum for additional questions or concerns managing tags or other QuickBooks tasks. 

Thanks. The browser I use doesn’t cache data or use cookies but I have tried using Chrome and Safari with the same results even after clearing. The software I’m using is QBSE not QBO by the way. Also, the app on my phone has no appearance of Tags at all. In my browser I can see that they exist but when I create one, when I hit save, it disappears. Manage Tags is empty. No Tags.

Hi, db19360. To resolve the issue of tags not saving in QuickBooks Self-Employed (QBSE), I recommend contacting our live support directly. Since you’ve already tried various troubleshooting steps, they can check your account and address this behavior more thoroughly.

Please provide them with all relevant details, such as the browsers you’ve used and the fact that tags appear in your browser but disappear when saved. Follow these steps to reach out:

1. Go to this link.
2. Select QuickBooks Self-Employed and enter your question.
3. Select Continue and follow the instructions to sign in to your account to connect with an expert.

For future reference on how to categorize the transactions you download from your bank or enter into QuickBooks, you may find this article helpful: Categorize transactions in QuickBooks Self-Employed.

Let us know in the comments if you have more questions. We'll be looping back to assist.