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wascanapistol
Level 1

Can anyone tell me why I cannot print my reconciliation reports but can print any other report in QB online? The reconciliation report print screen is blank.

 
1 Comment 1
LauraAB
QuickBooks Team

Can anyone tell me why I cannot print my reconciliation reports but can print any other report in QB online? The reconciliation report print screen is blank.

Hello wascanapistol,

 

I hope you've had a great week and are keeping well. Reconciliations are a great way to keep a track of your businesses expenses and revenue as it allows you to make sure the everything that's hitting your bank account is entered in your books. QuickBooks Online's reconciliation reports help with keeping a copy of these things afterward, and I'll go over what's happening so you can get back on track.

 

We've had reports from other users of exactly what you described while using the QuickBooks Online app for Windows or Mac. We have our engineers on the job looking for a fix so that you can get back to business using the tools you'd like to manage your books.

 

While we're working on this, I recommend logging into QuickBooks via a browser, where you should be able to get those reports without any issue.

 

You can also get in touch with the QuickBooks Online support teams to be added to our list of affected users. Even if you're not using the app and are seeing this issue elsewhere, feel free to contact support for troubleshooting.

 

If you're seeing this in a browser, here's how you can begin troubleshooting on your own: try various things such as clearing the browser cache, trying a private browser, and trying another browser type. Learn more about the importance of these steps here: How do I clear my browser cache and temporary Internet files?

 

Choose from one of the options below to get in contact with support.

 

Phone and Chat: Click Contact Us to learn how to reach phone and chat support.

Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.)

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Have a great weekend!

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