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Level 1

I am able to print cheques and reports no problem. I am unable to print reconciliation reports to printer or PDF. I have done this recently, so the change is new. Help.

 
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QuickBooks Team

I am able to print cheques and reports no problem. I am unable to print reconciliation reports to printer or PDF. I have done this recently, so the change is new. Help.

Hello, 

 

Printing cheques and reports from QuickBooks Online is a great way to have both a digital and physical copy of your important documents. Your reconciliation reports are essential, and printing them should be a quick and simple process. I'd be happy to provide some helpful tips in order for you to resolve this. 

 

First, ensure your printer settings are properly configured to support printing from QuickBooks Online. This would include adjusting things like the layout (landscape vs. portrait), or wifi options. If you're having difficulty with your printer, please reach out to the printer manufacturer for assistance. 

This also may be resolved by doing some typical browser troubleshooting. For instance, try clearing the cache and cookies in your web browser to remove any stored Internet files that can build up over time and bog you down. If you're not sure how to do that, check out this article: How do I clear my browser cache and temporary Internet files? 

If you're still running into issues printing, try using Incognito mode in Google Chrome. This is a private window that runs independently from the rest of your browser. Here's more information about what that is and how to use it: Browse in private. You should also try using an alternative browser all together. 

 

If you're still in need of assistance after giving these steps a try, please reach out to our tech support team so we can investigate this further for you.

 

Have a great day.