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Level 1

I am trying to match GL bank account transactions with bank statements. Some of the amounts deposited by quick books online do not show up in bank statement.

 
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Level 6

I am trying to match GL bank account transactions with bank statements. Some of the amounts deposited by quick books online do not show up in bank statement.

Hello asariaan,

 

I always enjoy the opportunity to answer your questions! Keeping records consistent between your books and your bank account is crucial in unlocking the full powers of QuickBooks Online's powerful reporting features. Not only does this give more accurate insights into your company's financials, but it can also save you a lot of time reconciling and preparing tax returns going forward. Since this is similar to one of your previous posts, I would like to take a closer look at what's going on.

 

You've mentioned amounts deposited by QuickBooks Online, if you're using our Payments services this could be caused by an issues with the mapping. If you're noticing a large number of deposits like this in multiple accounts, you can update the mapping in just a couple easy steps:

  1. Click on the Gear icon then select Account and Settings.
  2. Select the Payments tab and update the Chart of Accounts mapping (if you only see the option to Learn More, it's probably being caused by something else).
  3. Click Save then Done.

If you're noticing deposits in your bank account are significantly larger (or vice versa), it's possible the deposits are recorded differently. You can open a deposit in QuickBooks by clicking on it to quickly see if it includes any smaller transactions. For additional assistance getting to the bottom of this, it would be beneficial to have real-time assistance with an agent. This way, we'll be able to see exactly what's going on. Choose from the methods below to connect.

 

Phone and Chat: Click Contact Us to learn how to reach phone and chat support.

Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.)

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Don't be afraid to get in touch! I'm confident we'll be able to sort this out by working together.