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Level 1

I signed up for quickbooks now the company is showing up twice, how do I delete the inactive trial one?

 
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QuickBooks Team

I signed up for quickbooks now the company is showing up twice, how do I delete the inactive trial one?

Hi there, 

 

Glad to have you join the QuickBooks family! I'll be happy to show you how to delete the other account.

 

To cancel:

  1. Sign in to QuickBooks Online as an admin user.

Note: If you can't sign in, you should reset your password.

If you're cancelling your free trial:

  1. Select Settings ⚙ and then Account and Settings.
  2. Select Cancel your trial.
  3. Select Continue to cancel.
  4. Follow the steps on the screen.
  5. Select Submit and cancel subscription.
  6. Select Got it.

The following steps are for if you have a subscription:

  1. Select Settings ⚙ and then Account and Settings.
  2. Select the Billing and subscription tab.
  3. In the QuickBooks section, select Cancel subscription or Cancel online.
  4. Select Continue to cancel, then select the Continue to cancel button (if it shows on your screen).
  5. Follow the next steps.
  6. Select Submit and cancel subscription.
  7. Select Got it.

Once you're done, we'll send the account administrator an email that confirms we cancelled your subscription.

If your account is suspended, you need to resubscribe before you can cancel. Or, we’ll cancel your subscription after three failed attempts to charge your payment method.

 

Learn what happens to your data after you cancel

  • For paid subscriptions, we hang on to your data for up to a year. You can pick up where you left off if you decide to come back.

Tip: Consider printing forms and reports you might need in the future.

  • If you subscribe again after a year, you won't have access to your previous data.

Give this a try and if you're still having issues, I recommend contacting our support team using this link.