I filed a couple HST returns in QB and it generated a JE which creates the A/R. I also use a separate A/R for HST ("Due from Government Agencies"). Fine no problem. Now, when I receive the refund, there were some adjustments because amounts were owing on another government account. So for example, I filed a $5000 refund for HST, received $2500 and the other $2500 was transferred to the payroll account. Fine. I recorded a receive payment for $2500 and made a Journal entry to offset the balance $2500 owing against payroll expense. So under the customer center, I can see that there is zero balance owing. I also know that I have to click on receive payment, select the "invoice" (the one created when I filed my HST return) and apply the credit (that was created from the journal entry). However, when I do this, it shows negative amounts applied from credits, I clear it all, apply the credits and it looks like it works, but when I check paid status, it still shows open. If I click receive payment again I can see that amount due on the "invoice" is greater than the original amount and I can also see the credit has grown. I can't seem to close the open "invoice".
Thanks for providing me on-point details about your concern, @acharya.
Let's perform some steps so you can close your open invoices.
Here are some possible reasons your invoices are still open even the amounts are zero on the A/R Customer (Receiver General):
Since you've already cleared the credits, let's first run the Open Invoices report. This is to check if the payments are linked to the correct invoices. Here are the steps:
Second, let's check your aging reports preferences by performing the steps below:
If the same issue still persists, I suggest performing the other solutions on the How to fix it section through this article: A Paid Bill or Invoice Shows on Report or Window of Open Transactions.
For your future tasks, you can run the Tax Agency Detail report. This allows you to view the transactions that correspond the box number on the sales tax return.
If I can be of further assistance, I'm just a post away. I'd be glad to help.