As i am marking my invoices as paid, it is not showing up as business income? Anybody know how to fix this?
I know having accurate income numbers in QuickBooks is an essential part of managing your business and marking your invoices as paid should update the figures as needed. Since it's not, here are a couple troubleshooting steps you can take.
If you're logged into your account in a browser, try clearing the cache and cookies to make sure the browser and QuickBooks Self-Employed are running optimally. Temporary Internet data can cause these sorts of issues, so once they're cleared out, things may kick back in action and update your income numbers.
Within the mobile app, you can try deleting and re-downloading it to see if that resolves the issue.
Otherwise, I recommend getting in touch with our dedicated QuickBooks Self-Employed team through our email contact form on the Contact Us page. Simply choose QuickBooks Self-Employed, fill out the form, fill out the email form, and someone will be in touch within 1 business day to help you sort this out.