Hey eos-of-edmonton,
QuickBooks Online comes equipped with powerful tracking for your accounts receivable so you'll always know how much money you have coming in. To take full advantage of the incredible time savings unlocked by this feature, it's crucial to ensure everything is recorded accurately. Thankfully, the system is designed to give you full control over your books and I'm confident we'll have no problem getting this fixed.
The great news is that you already know the exact transaction causing the error, you should have no problem recreating the invoice for the same date. The Audit Log (which can be accessed from your Gear icon) still has all of the original details saved. If you're unsure about this, your greatest ally in making sure everything is balance is your accountant. You can easily invite your accountant as a user to approach this together. To search for a pro in your area, simply head to the My Accountant tab in QuickBooks Online then click on Find a pro to help.
Feel free to get in touch any time you have questions!
