Duplicate credit memo

Hi there, 

Great to hear from you again. I'll be happy to assist with voiding the credit so you can get back to doing what you enjoy. 

To void a credit, follow the steps below:

1. Click the "Customers" menu and select "Customer Center" from the drop-down list.
2. Select the "Customers & Jobs" tab.
3. Choose the customer with the available credit from the customer list.
4. Open the credit memo you want to delete.
5. Select the "Void Credit Memo" or "Delete Credit Memo" option from the drop-down list, depending on your preference. If you receive a warning that voiding the memo changes any attached invoices select Confirm. 

Give this a try and let me know how you make out. I'll be on standby. 

Thank you for replying quickly. 

I don't have " the customer with the available credit" from the Customer list. 

How do I add on?

Regarding my case, I searched by name, so I can find it.

I posted a few more screen clips, As you could see, the last invoice as the testing, the available credit window pops up. The Date is Aug 20, and a credit memo is Aug 21.

Thanks for the great screenshots. I want to make sure you get the support you need. I recommend reaching out to our support team at 1-877-772-9158. One of our agents will be happy to give you a hand and figure out what's going on. It's important to note that since you're still using the 2016 version of QuickBooks, you may be asked to look at upgrading to the latest version. Let me know if you have questions. 

Whenever a credit shows up like that and it has no Reference # in it, it is due to an overpayment by the customer.  Whenever the customer overpays, the overpayment sits on their account until it is applied to newer invoices.  It is my suspicion that not only did you issue a credit memo for $493.63 on Aug 21 and used it to pay some of their invoices, but your customer also paid you the $493.63 on Aug 20, resulting in a double credit. So it is entirely likely that they are entitled to that 2nd credit because they paid the bill when they shouldn't have.

If you pull up the payments just for that client alone, and go through them one by one, you will likely find the one where they overpaid by $493.63.  It will look like this:

Good luck!

As you could see, you are right, Rochelley, It was overpayment. 

What do I do now? It just the payment mixed up, actually, the customer didn't pay that amount. 

Hello @Desiree 869 ,

If the 2nd payment was received by mistake, you can delete it, but only if you are okay with having a different balance as of that date in either your Undeposited Funds account, or your bank account.  If you have already reconciled the bank and that entry is still sitting there, then you should make a reversing JE to Accounts Receivable (fill in that client's name in name field) and memo describing that it was done in error. 

Entry would be:

Accounts Receivable DR

Bank account              CR

or

if you've never deposited to the bank but its still sitting in Undeposited Funds account, you can delete it, unless you have rigid financial reporting in place where your Balance Sheet has already been closed, so to speak.  If so, then do the entry as above, but use Undeposited Funds instead of Bank Account.

You will also need to go to the Receive Payments screen and apply the credit to your adjustment, which will now show up there.  Then it will no longer print on any of your Customer or A/R reports.

Then when you next reconcile your bank,  you check off your deposit and your adjustment entry on the other side to clear them out.