cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Level 1

I can not reconnect my Royal Band Account or my Amex Account. Been like this for over a week.

 
1 Comment
Highlighted
QuickBooks Team

I can not reconnect my Royal Band Account or my Amex Account. Been like this for over a week.

Hi there,  

 

Connecting your bank account to QuickBooks Online is the most convenient way to enter transactions and complete your reconciliations. I want to make sure you're able to sync your accounts successfully. I'd be happy to explain what may be happening. 

 

Our engineers have recently been made aware of an ongoing issue with RBC bank and QuickBooks Online. Users are seeing Error 105, and aren't able to see automatic updates in the bank feed. 

Our engineers are working diligently to get this issue sorted out, and I'm confident they'll have this back in working order in no time. If you'd like to be added to a list of impacted accounts, please reach out to our tech support team. I want to make sure you're the first to know when this issue is resolved. 


In regards to your American Express credit card, try clearing the cache and cookies in your web browser to get things back on track. These are the stored Internet files that build up over time and they can really bog you down. Here's how to clear them: Clear cache and cookies to fix issues when using QuickBooks Online

 

You can also try using Incognito mode in Google Chrome. This is a private window that runs separately from the rest of the browser. Here's more information about that and how it works: Browse in private. You can also try using an alternative browser. 

If you're still unable to connect your Amex account to the bank feed, please reach out to our tech support team


Cheers.