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shulsolutions
Level 1

Keep getting an ‘undefined’ error when batch importing invoices from a csv file. CDN invoices are fine. It’s the USD invoices that get the error. Multi currency is on

 
1 Comment 1
JamesM
QuickBooks Team

Keep getting an ‘undefined’ error when batch importing invoices from a csv file. CDN invoices are fine. It’s the USD invoices that get the error. Multi currency is on

Hi there, 

 

It's important you're able to import your USD invoices. Don't worry, I'd be glad to give you a hand with this. 

 

I encourage you to double-check with the USD invoices to make sure everything looks good. Before you import your data, you need to prep your CSV (or Excel) file accurately. The following columns are required:

  •     Invoice number
  •     Customer
  •     Invoice date
  •     Due date
  •     Item amount
  •     Item tax code (if applicable)

Check out this article for more info: Import invoices in batches.  If you're still having issues, I recommend clearing cache and cookies on your browser. Doing this will help fix most issues the site may be having. Here's an article which shows you how to do that: How to clear Cache and Cookies. Give this a try and let me know how you make out. For further assistance, I recommend contacting our support team using this link here. One of our agents will be happy to take a look at your account in a private and secure environment.

 

Let me know if you have other questions. I'll be here to help. :)

 

 

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