It’s concerning that your customers, invoices, and estimates have disappeared in QuickBooks Online (QBO), leith-hauladaytr. I have several steps for you to take to recover your data.
Excessive historical data in your browser can create discrepancies that hinder the display of transactions. Log in to your account through a private or incognito browser to verify if this is a browser-related issue.
Open an incognito using the following keyboard shortcuts:
- Google Chrome: Ctrl + Shift + N
- Safari 11 or newer: ⌘ + Shift + N
- Mozilla Firefox: Shift + Ctrl + P
- Microsoft Edge: Ctrl + Shift + N
If it works, you can return to your original browser and clear its cache to start fresh or use another supported, up-to-date browser to narrow down the results.
If the issue persists, you'll want to ensure that you're using the correct company file. On the other hand, review the Audit Log to see if any changes or deletions have been made.
To recover transactions from the Audit Log, you can use this article for a detailed process: Use the audit log to re-enter deleted transactions in QuickBooks Online.
Moreover, categorize them to ensure they are organized accurately.
Drop by this thread anytime if you have more queries about your missing transactions. We're more determined to help.
