Hello Abskiboo,
It's important you're able to clear the outstanding balance so you can enter your invoices with peace of mind. I'll be happy to give you a hand with getting you back on track.
QuickBooks Enterprise is a powerful program that enables you to manage your work with ease. Since you've already created an invoice and applied a credit, you can also clear the credit on an invoice using the steps below:
- To display the transaction history, press Ctrl + H.
- Double-click the invoice and select Apply Credits.
- On the Previously Applied Credits window, clear the selection for credit.
- On the Apply Credits window, select Done.
- On the invoice, select Save and Close.
If still unable to see a credit, I highly recommend contacting our support team so they can take a closer look at your account. One of our specialists will be happy to share your screen and help get to the bottom of this ASAP. You can contact our specialists by calling 1-833-317-2226. To find out more about our hours and other contact methods, please follow this link here: Intuit QuickBooks Desktop software support policies. Let me know if you have other questions, I'm here to assist.