Detailed line items aren't showing on the invoice

Hi emilyxu0708-gmai,

Welcome to Community!  It's important that you're able to successfully create and print your detailed invoice.  I'd be happy to point you in the right direction so you can get back to business as soon as possible.

Initially, if you're using a customized form, I recommend trying another invoice template, such as the standard template to see if you get the same result.  If the issue persists, the best course of action is to contact our Customer Care team so they can work with you directly and review the unexpected behavior in real time.  This will help establish the need for further investigation from our end.

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
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Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

If you have any other questions, please feel free to reach back out.  We'd be glad to assist!

As mentioned earlier, I have tried contacting the customer care team many times and worked with many agents. They just couldn’t solve it. They told me they have passed the case to the Engineering department to fix the issue. It’s has been two weeks since I contacted the customer care team. Nothing has been fixed. Can you please help? Thanks 

For the invoice template, I was just using the standard template which was provided by the plus version. It just isn’t working out.

Hey emilyxu0708-gmai,

Thanks for reaching back out to us here. Getting the support you need is important to us. I would like to take a look into your account to see if I can see if there are any new updates on the issue you are having. for security reasons, In order to take a look into your account , could you send us a DM? This way any information you give us will be in private. I'm looking forward to hearing from you!

what is DM? Thanks 

DM is a direct/private message. either from Facebook Or twitter.

I don't have accounts on Facebook or Twitter. Is there alternative way to do it? Thanks,

The support channel available at this point would be reaching out either via chat or a call back. It's vital you're able to reach out to the right support channels so you can get the assistance you need to move forward with your work. 

I have done many follow ups with the online chat team and the call back center agents. As I mentioned you channel would be my last resource. It has been more than 2 weeks that I can't print invoice properly. This is very Frustrating.