It can certainly be frustrating when customer names don't appear correctly on invoices after the recent update to the QuickBooks app, Trevor. Let's look into this together to ensure everything works smoothly for you.
If you're using an Android device, you can refresh data for the device or app functions work smoothly and displays the most up-to-date information. To do so, follow the steps below:
- Go to Menu, then tap More Options ⋮.
- Tap Settings, then Refresh Data.
- Tap YES to confirm.
For iOS users, there's an existing issue for customer name missing on invoice. Our engineers are actively working to get this fixed as soon as possible. In the meantime, I recommend contacting our phone support team to be added to the list of impacted users. This way, you'll be notified once the issue is fixed.
Here's how to reach them:
- Go to the (?) Help menu and select Search tab.
- Enter Contact Us into the search bar.
- Click the Contact Us button.
- Choose the Callback option.
- Follow the prompts until you'll talk to one of our representatives.
You can always get back to us if you have any other concerns or additional issues when using QuickBooks app. The Community folks is always right here to help you.
