This is certainly not the experience we want for our users, @mjpaec. I will share the possible reasons why QuickBooks placed your fund on hold, and please rest assured that we are fully committed to resolving this matter.
QuickBooks Payments provides a convenient and efficient way to receive and process payments directly within QuickBooks. If you observe that a recent transaction has been placed on hold, please understand that this is a routine security measure. QuickBooks conducts thorough reviews of each payment to verify its authenticity and confirm everything is correct, maintaining the integrity and reliability of our services.
I suggest contacting our Live Support team. They have the necessary tools to access your account and investigate the specifics of the funds on hold.
Here's how you can connect with them:
- Navigate to the Help menu.
- Click the Search option, and type Contact Support.

- Select the Contact Us tab at the bottom.
- Enter the question, keyword, or topic you need help with.
- Follow the prompts, then choose a way to connect with us.
Additionally, you can review the resources below to learn about when QuickBooks Payments deposits customer payments and how to void or refund customer payments:
If you have any other questions or concerns about managing your funds or anything else related to QuickBooks, please do not hesitate to reach out for further assistance.