You'll have to check your inbox and spam folders for any messages from the Merchant Service team. QuickBooks will send a notification to the email address associated with your QuickBooks Payments account if any payments are on hold. In this notification, they'll explain why your funds are on hold and will provide specific steps to fix any underlying issues. They will also let you know if they require any specific supporting documents to release the hold.
After you submit the required documents, you can check the Resolution Centre in QuickBooks to know the status of your case and verify whether all inquiries are addressed with QuickBooks Payments. To access this, click on the Gear icon in the upper-right corner of your dashboard and select Resolution Center under the Tools column.
Please note that the review process will normally take about 2 business days. Following this, your bank may need an additional 1 to 2 business days to settle the funds. Overall, you can expect to see the money in your account within 3 to 4 business days. I've also included this article for more information: Learn about funds on hold.
If it has been more than 4 business days, you may want to consider verifying your email settings to ensure you haven't missed any notifications. Alternatively, you may directly contact our Payments Support team for immediate assistance. They can help you track down your payments and guide you through the whole process using a remote session.
I'll keep this thread open in case you have further questions or need more assistance.
