How to delete an incorrect payment on an invoice in Quickbooks Desktop

Open the payment and delete it, much like you would an invoice or a check or deposit.

Or, if you mean it is a valid payment but it should not be applied to that particular invoice, then open the payment and select the correct invoices (or none at all.)

To delete an incorrect payment on an invoice in QuickBooks Desktop, you must locate the specific payment transaction. If the payment is already part of a bank deposit, unlink it first.

Here's how to delete a payment:

1. Go to the Customers menu and select the Customer Centre tab.
2. Select the customer and locate the invoice with the incorrect payment.
3. Double-click the payment transaction to open it.
4. Go to the Edit menu at the top and select Delete Payment.
5. Click OK on the confirmation prompt.

If a pop-up window appears stating "You need to delete this payment from the deposit before you can delete the transaction itself", you must first go to the bank deposit.

1. Go to the Banking tab and select Make a Deposit.
2. If the Payment to Deposit window appears, click Cancel.
3. Click on the specific incorrect payment line item, then click the Edit menu at the top and choose Delete Line.
4. Click OK to confirm the action and proceed to the instructions provided above.

Once done, the invoice will now show as unpaid, and you can record the correct payment as needed.

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