I am using the updatwd app. It doean't give me any salea tax options after entering the sale. Then deletes the invoice because it says i didn't add a tax rate

Hello, there Ken.

Since you mentioned that the sales tax option isn't available in the mobile app, it looks like that sales tax have already been configured in QuickBooks. To resolve this, let's uninstall and reinstall the app. This troubleshooting steps is necessary to address issues like app glitches, corruption, or incomplete updates.

To uninstall, follow the steps below:

For Android
 

1. Locate the QuickBooks Online (QBO) App on your Home Screen.
2. Tap and hold the app icon.
3. A menu will appear. Tap Uninstall, or drag the app to the Uninstall or Trash Bin icon.
4. A pop-up will ask you to confirm. Select Ok or Uninstall.

For iOS

1. Locate the QuickBooks Online (QBO) App on your Home Screen or App Library.
2. Tap and hold the app icon until a menu or the app icon starts to wiggle.
3. Select Delete App, or if the icons are wiggling, tap the small (-) or X that appears in the corner of the app icon.
4. A confirmation message will appear asking if you're sure you want to delete the app. Tap Delete to proceed.

At the same time, reinstalling the app will help refresh the software and ensure it syncs with your QuickBooks account. This step can also resolve any issues affecting your invoices or other sales forms. 

Feel free to leave a comment below if you have any other concerns and additional questions. We're always right here to help you.