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ACCT1840
Level 1

I can't get contacts added to the customer record.

We are staring with a new version of Enterprise Desktop.  Previously I had always used the contact tab to keep track of different contacts within the same company.  Now, when I try, I can type in all the info and then it tells me "Could not save the information".  Has anyone had this issue?

11 Comments 11
LauraAB
QuickBooks Team

I can't get contacts added to the customer record.

Hello ACCT1840,

 

Being able to add secondary contacts to your customer profiles is a useful tool for managing all the people you might need to speak with at a certain company. I want to make sure that it's working properly in your new version of QuickBooks Enterprise. I've got a couple of troubleshooting steps for you to try on your own.

 

The first is to re-sort the customer list. Doing this can help jog things back into place so that you're able to save and continue working as needed. It's a very easy process. Just follow these two steps with the Customer Centre open on the Customers & Jobs tab.

  1. Click View from the top menu bar.
  2. Click Re-Sort List.

If you had your list in a specific order, you'll need to rearrange it afterward. Give this a shot and then try again to add a contact.

 

Another troubleshooting step is to check for and resolve data damage to your company file. Data damage might sound scary, but it can cause even simple problems such as this. Click and read through the article to learn more about how to do this.

 

If afterwards you're still unable to save, give our phone support team a shout. They can be reached for further troubleshooting at 1-877-772-9158 with Enterprise agents available from Monday to Friday between 9 a.m. and 8 p.m. EST.

 

I hope that helps!

emillme2
Level 1

I can't get contacts added to the customer record.

Did you ever get this resolved. We are also having this issue. The suggested fix of re-sorting the customer list did not work for us. We've run rebuilds, advanced File Doctor repairs, etc. Nothing has worked so far. 

ApeSoftware
Level 2

I can't get contacts added to the customer record.

One of the things I've read on another forum is that having SQL Server 2012 installed will interfere with this ability.  I have SQL Server 2012 installed and uninstalling it is NOT an option.  I just upgraded my pro version of QB and the problem is STILL not fixed (even with re-sorting - very funny by the way).  I think the Intuit programmers believe this is such a small problem that it can be ignored.

qasvb
Level 1

I can't get contacts added to the customer record.

I have tried this in several different files and can not get it to work.

ApeSoftware
Level 2

I can't get contacts added to the customer record.

The bug isn't related to specific files but to the software / computer itself.

qasvb
Level 1

I can't get contacts added to the customer record.

Please explain your answer and give more information.

ApeSoftware
Level 2

I can't get contacts added to the customer record.

Since you're seeing the bug in multiple QB files, it's likely that in your scenario the bug is not caused by a corruption of your QB file but an external source (i.e., outside the QB program).  In my case (based on previous discussions) I believe the external source is my installed instance of SQL Server 2012.  Unfortunately, I cannot uninstall SQL Server.  If you share the same external cause of this bug (i.e., SQL 2012), you may be able to uninstall SQL Server 2012 and fix your issue.  It depends on whether or not you need SQL Server 2012. 

qasvb
Level 1

I can't get contacts added to the customer record.

QB being run on local machine with W10.

MariaLA24
Level 1

I can't get contacts added to the customer record.

Has this issue been resolved?  I have a client that is on 2022 QB Pro Plus and is still having this same issue.  I find it hard to believe that Intuit would not fix a known issue that started 3 years ago.  ...and it seems that they have not, which is a shame.

 

KurtKyle_M
QuickBooks Team

I can't get contacts added to the customer record.

Hi there, @MariaLA24.

 

Before anything else, I'd like to confirm what version of QuickBooks you're currently using. Are you using the Canadian or US version? Also, I'd like to ask if you've already tried the troubleshooting steps provided by the previous representative above.

 

In case you haven't tried any basic troubleshooting, I'd recommend performing the Verify and Rebuild Data feature in your company file. This way, we can determine if there are issues within your company data. To begin, here's how:

 

  1. Choose Window then Close All.
  2. Verify Data. Choose File then Utilities. Select Verify Data. If you see:
  • "QuickBooks detected no problems with your data," no further action is needed.
  • A specific error message, there may already be an article for it. Try searching for it in our QuickBooks Desktop support site for specific instructions.
  • "Your data has lost integrity," indicates there is data damage in the file. Continue to the steps below to Rebuild Data to correct the problem.

 

See this article for further guidelines: Verify and Rebuild Data in QuickBooks Desktop.

 

In addition, here's an article to help you manage your customer's payments in QBDT: Take and process payments in QuickBooks Desktop.

 

You can also check this page in case you'd like to customize a report to show specific data in QBDT: Customize reports in QuickBooks Desktop.

 

Don't hesitate to get back in this thread if you need further assistance with this. Rest assured, I've got you covered, and I'll help you out again. Take care, and have a good one.

advancedtech
Level 2

I can't get contacts added to the customer record.

This is happening to me on multiple machines and on multiple versions of the software (Desktop QB 2022 & 2023)  It is definitely a software issue and I wasted about 4 hours running through with help and I am fairly sure they know about it and haven't fixed it.

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