Hi there, Richard.
Could you let me know if you’re seeing an error message when opening invoices in QuickBooks Online (QBO)? If so, please share the details so we can help you resolve the issue effectively.
For the meantime, you can troubleshoot your browser as this often fixes issues with webpage functionality, such as not being able to open invoices or interact with UI elements. Start by opening an incognito mode.
Here's how:
- Google Chrome: Ctrl + Shift + N
- Safari 11 or newer: Command + Shift + N
- Mozilla Firefox: Shift + Ctrl + P
- Microsoft Edge: Ctrl + Shift + N
If you’re able to open invoices successfully in a private window, this indicates there is an issue with your regular browser. To resolve this, troubleshoot your web app to optimize its functionality and fix any technical issues. You can also consider using a different supported browsers as alternatives.
For more help, click the Reply button below.
