I see that you've checked the details in your invoices section and did not show as overdue, nik. To fix this, we can refresh your data by doing some browser troubleshooting. Allow me to provide you the steps for your complete guidance.
We can proceed with basic browser troubleshooting. Begin by logging into your QBO account through a private or incognito window.
You can use these keyboard shortcuts to save time:
- Safari: Command + Shift + N
- Mozilla Firefox: CTRL + Shift + P
- Google Chrome and Microsoft Edge: CTRL + Shift + N
After signing in, please review your invoice in the invoices section and the dashboard statuses once more. If accessing via an incognito window resolves the issue, go back to your regular browser and clear its cache to refresh your settings. Additionally, consider using other supported browsers if the problem persists.
For future guidance on creating and customizing accounts receivable aging reports in QuickBooks Online, check out this article: Run an accounts receivable aging report in QuickBooks Online.
Should you have any further inquiries regarding accurate invoice management, please do not hesitate to reach out. We are more than willing to offer our assistance.
