Hi ezwack,
Transparency is our top priority and it' vital you get the the help you need with this. Rest assured, I'll be happy to steer you in the right direction so you can continue using QuickBooks to streamline your business.
Based on what you've described, I recommend contacting our support team. One of our specialists will be able to take a look at your account and help figure out where the invoice is coming from. This ensures you get assistance in a secure environment. Here are the contact details:
- Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Support is available from Monday to Friday between 9 a.m. and 8 p.m. ET.
- Social Media: Facebook, Twitter, and Instagram.
Let me know if you have questions by leaving a comment below.