Limited time only. 90% off QuickBooks for 6 months.
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
enhancesolutions
Level 1

I keep making an invoice for my customer and be for I send it. It shows as paid. Wth?

 
1 Comment 1
Nathania_P
QuickBooks Team

I keep making an invoice for my customer and be for I send it. It shows as paid. Wth?

Hello there, @enhancesolutions.

 

QuickBooks Online (QBO) includes an automated feature that automatically applies credits to the next invoice you create. This could explain why your newly created invoices appear as paid.

 

You can disable this feature if you want to have control over when credits are applied.

 

Here’s how:

 

  1. Go to the Gear icon.
  2. Select Account and Settings.
  3. Click the Advanced tab.
  4. Look for the Automation section, then click Edit
  5. Then toggle  Automatically apply credits off feature.
  6. Click Save, then Done.

 

You can also refer to this article to learn how to customize your invoices in the future.

 

Feel free to reach out if you have any other questions or concerns about QuickBooks. We're always here to assist you.

Need to get in touch?

Contact us