cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Created with Sketch. Need help updating to Desktop 2022? Visit our updates page to get started.
Coffeeperk
Level 1

I'm getting monthly (sometimes bi monthly fees) from QuickBooks Payment Fees with description: System-recorded fee for QuickBooks Payments. What's up with this?

 
1 Comment 1
Rebecca R
QuickBooks Team

I'm getting monthly (sometimes bi monthly fees) from QuickBooks Payment Fees with description: System-recorded fee for QuickBooks Payments. What's up with this?

Hello Azwell99-nsa,

I'm glad that you're taking advantage of QuickBooks Online Payments to streamline revenue collection and receive your money faster. It's important to understand the fees associated with this service to know exactly how much income you're making.

The regular fees associated with a transaction are $0.25 + 2.9% per transaction (ex. If the payment is $100, then the fee is $0.25 + $2.90 which would equal $3.15). If the amounts of the fees titled "system-recorded fee for QuickBooks Payments" don't correspond with a customer payment, you'll need to reach out to our payments team to determine what the fees are related to.

Your QuickBooks Payments account contains sensitive personal information, and we need to verify your identity before disclosing any of that data. It'd be best to connect with our payments support team outside of the Community to that your personal information is kept safe. Please note that the principal user listed on the account is the one who'll need to contact us for security reasons. Here are your options for contacting support:

Phone: Call 1-855-253-1536 from Monday to Friday from 9 a.m. to 8 p.m. EST.
Schedule a Callback or Chat: Click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: FacebookTwitter, and Instagram.

Have a good day!

Need to get in touch?

Contact us