I seem to have a number of partial payments appearing on my accounts which weren’t there before. This is totally messing with my invoicing!
Don't worry, I'm here to help you figure this out. Having unexpected payments appearing in your account can definitely cause trouble when it comes to invoicing, so it's a matter of finding out where they're coming from.
What I recommend is making note of the payment reference numbers and amounts, then go to the Audit Log to see when they were entered into the system and by whom. To get to the audit log, click the Gear icon at the top right of your account, then Audit Log. From there, you can filter your results to search for the payments that are throwing off your account. Learn more about the audit log here: The Audit Log: What is it, how to use it
If you see someone other than yourself posted the payment, reach out to that person to find out more. Or if it seems to be something added by the system or you're just not certain what it is, give us a call at 1-855-253-1536 so we can get more details to help sort this out. Our agents are available from Monday to Friday between 9 a.m. and 8 p.m. EST and also Saturday from 9 a.m. to 6 p.m. EST.