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Level 1

I sent myself a test invoice just to see how everything worked. I received the email but when I tried to view the invoice it said failed to load pdf document. Does anyone know what went wrong?

 
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Level 13

I sent myself a test invoice just to see how everything worked. I received the email but when I tried to view the invoice it said failed to load pdf document. Does anyone know what went wrong?

Try open your email and the test invoice on a different computer/mobile phone.

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QuickBooks Team

I sent myself a test invoice just to see how everything worked. I received the email but when I tried to view the invoice it said failed to load pdf document. Does anyone know what went wrong?

Hi awarwick,

I'm glad to hear you're using QuickBooks Online. Testing out features is always a good idea to ensure they're working as designed and to better familiarize yourself with your product. I'll be happy to share more tips to help you view your PDF invoice.

Being able to load a PDF document requires a PDF reader such as Adobe Reader installed on your computer. If you already have a PDF reader installed and still getting an error message, I recommend making sure your reader is updated and well set up on your device. In case you're using Adobe Reader for your PDF files, here's an article to guide you through the steps: How to update, repair, or re-install Adobe Reader/Acrobat

You'll also want to make sure your browser is running the PDF reader properly. Your browser builds up stored internet files over time and these can cause issues with any program you use. Clearing the cache and cookies easily resolves this. Here's how to do that: How do I clear my browser cache and temporary Internet files?

I hope following these steps resolve the issue for you. If not, you can reach out to QBO support for us to investigate this further.

Have a great day! :)