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cspace-niki
Level 1

I’ve lost the “pay by credit card” button on my outgoing invoices. How do I get that back?

My previous invoices had an option (button) to pay by credit card. At some point this disappeared. I need the option back on my invoices. How do I get that back?

1 Comment 1
Dandie_A
QuickBooks Team

I’ve lost the “pay by credit card” button on my outgoing invoices. How do I get that back?

It's possible that the credit card payment option was disabled or disconnected, Cspace. I suggest checking the QuickBooks Payment setup in your account.

 

Here's how you can do it:

 

  1. Navigate to the Gear icon in the upper right corner of QuickBooks.
  2. Select the Account and settings tab.
  3. Click on the Payments section.
  4. Check if your QuickBooks Payments account is connected. If it isn’t, you can click Connect or Learn More to sign up or reconnect.

 

 

 

Once you’ve completed these steps, try creating and sending a test invoice to ensure that the credit card payment option appears as expected.

 

Also, please ensure that the payment method for the invoices has already been verified and that the credit cards are marked accordingly.

 

For more information, refer to this article: Set up your Invoice Payment.

 

If you have any additional questions about QuickBooks, please don't hesitate to reach out.

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