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Customizing forms is a vital part of how you present your business. The powerful options available in QuickBooks make it easy to consistently send out professional sales receipts that express your company's unique personality. Since it sounds like you've already confirmed all the settings, I'd really like to take a closer look. You can get in touch with a dedicated agent through messaging here: intuit.me/cachat
Let me know if you have any additional questions I can help with!