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Freshcoatspainting455
Level 1

My invoice was overdue, I am now paid for it but more quickbooks won't let me mark it as paid. Ive clicked it multiple times to say its paid and then save but nothing

I get paid multiple invoices at once, I click the tabs in take pay for the invoices but for some reason when it saves it won't add that invoice number but will mark it as an unmarked amount. Now the invoice sits there as overdue when its not

1 Comment 1
NerbynMaeI
QuickBooks Team

My invoice was overdue, I am now paid for it but more quickbooks won't let me mark it as paid. Ive clicked it multiple times to say its paid and then save but nothing

Let's get this sorted out, Fresh

 

If you are referring to the Mark as Paid button in the supplier bills that is not working, I recommend clearing the cache and cookies in your browser to address excessive data build-up in your QuickBooks Online (QBO). After that, please check if this resolves the issue.

 

Please see screenshot for reference: 

image (45).png

 

On the other hand, if you intend to mark your invoices as paid, you must first receive the payment to update their status.

 

Here's how:

 

  1. Log in to your QBO account.
  2. Go to the Sales menu and select Invoices.
    image (1).png
  3. Choose a specific customer and click Receive payment.
  4. Fill in the customer details such as Payment Method, Deposit, and the Payment amount that your customer has paid.
    image (2).png
  5. Once done, Save and new.
    image (3).png

 

I've included these resources to help you manage your customer payments and personalize your sales forms in QBO:

 

 

Should you need further help with your invoices in QBO, feel free to reach out to us again.

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