We can perform some troubleshooting steps so your created account will show up when mapping your item in QuickBooks, Nanette.
To begin with, when creating an account with an account type of Cost of Goods Sold, it should show in the Income account. Let's refresh the QuickBooks Online (QBO) page by clicking the reload icon at the top-left corner or sign out and sign in to QBO and try again, mapping to the correct account you've created.
If the issue persists, you can sign in to your QBO account in an incognito or private browser to see if the account you've created will show up in the Income account. You can use these shortcut keys to access a private window:
- Safari 11 or newer: ⌘+Shift+N
- Chrome: Ctrl+Shift+N
- Safari: Command+Shift+N
If the account shows up using the private window, let's clear the browser's cache to restore the program to its default function. Web browsers collect cache to save time when loading repetitive data and images. This cache becomes outdated and corrupted over time, which can cause this kind of issue. Please visit this article for step-by-step instructions: Clear cache.
Alternatively, you can use other supported web browsers to access QBO. Please refer to this article for more information: QuickBooks Online supported browsers.
I'll add this resource guide you can refer to in case you want to group products and services into different categories in QBO: Categorize group products and services.
If you need anything else, feel free to hit the Reply button and drop your questions below. The Community team is just around the corner. Have a great day!
