The error message you’re encountering may result from factors like file size, format, or a possible glitch, Whitewolfbirds.
To ensure the security of your QuickBooks Online (QBO) account, confirm that the following file types are supported for attachments. Note that the maximum size for an individual file attachment to an invoice or other transaction is 20MB. While there’s no limit on the number of attachments, each file must stay within the 20MB size limit. Supported file types include:
- PDF
- JPEG
- PNG
- DOC
- XLSX
- CSV
- TIFF
- GIF
- XML
If the issue persists after verifying the supported file types and sizes, I recommend reaching out to our Live Support Team for further help. Here’s how to connect with them:
- Go to the Help icon in the top right-hand corner.
- You can use the QB Assistant by entering your question or topic, or select Search, open an article, and then press the Contact Us button.
- Select a topic or enter your question in the box and hit Continue.
- On the "How would you like to connect with us?" page, choose either Have us call you or Chat with us.
To check their availability, refer to this article: Get help with QuickBooks products and services.
In case you have any additional QuickBooks-related concerns, feel free to mention us in the comments section.
