Le nom de l'entreprise cliente ne s'affiche pas sur la facture #1067. Comment régler ce problème? Le client est bien créer, car d'autres factures s'affiche correctement.

Travaillons ensemble pour résoudre le problème du nom de l'entreprise cliente manquant sur votre facture afin que tout s'affiche correctement, mdesjardins.

Pour mieux vous aider, pourriez-vous préciser exactement où le nom de l'entreprise n'apparaît pas ? Est-ce lors de la création de la facture, dans l'aperçu, ou sur la version imprimée ? Ces informations me permettront de fournir une solution plus précise.

En attendant, je vous recommande de vider le cache de votre navigateur afin de supprimer les données inutiles qui pourraient affecter les performances de QuickBooks Online. Si le problème persiste, essayez de passer à un autre navigateur compatible.

N'hésitez pas à laisser un commentaire si vous avez d'autres questions.

(Avertissement : Veuillez noter que j'ai utilisé notre outil de traduction du français vers l'anglais pour comprendre et répondre à votre demande.)

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Let's work together to troubleshoot the missing client company name on your invoice so everything displays correctly, mdesjardins.

To assist you better, could you clarify where exactly the company name is not appearing? Is it when creating the invoice, in the preview, or on the printed version? This information will allow me to provide a more precise solution.

In the meantime, I recommend clearing your browser's cache to remove any excess data that may be affecting QuickBooks Online's performance. If the issue persists, try switching to a different supported browser.

Please don't hesitate to leave a comment if you have any additional questions.

(Disclaimer: Please note that I have used our French-to-English translation tool to understand and address your concern.)

Hi,

My client don't see the name of the company when he print or preview the PDF version of the invoice. This problem happen only on one invoice with this client. Unfortunately I can't attached a photo on the invoice in the message to show you.

Thank you for providing additional details, Mdes. To further check on this issue with your client’s company name not appearing on a specific invoice, I recommend connecting with our dedicated support team for additional assistance.

While I would love to offer guidance with this matter, issues like this require a thorough review by our live support team. They have the necessary tools and expertise to access your account securely and determine the cause of the problem. They will also guide you on the next steps to take.

To contact them, here's how:

1. Open your QuickBooks account.
2. Navigate to the Help(?) button, then go to the Search tab.
3. Type in any keywords or topics in the search bar to activate the Contact Us button.
4. Once done, click Contact Us.
5. Choose how you'd want to connect with our experts.

For more information about our support hours, please visit this article: Get help with QuickBooks products and services.

Please don't hesitate to get back to us if you have other concerns or questions. We're always here to help.

Can I write my support request by e-mail. If yes what is the support team email adress?

Thank you for getting back to us, mdesjardins. Currently, QuickBooks Online doesn't offer direct email support.

To ensure you receive the most efficient solution for the missing company name on the invoice, I recommend reaching out to our dedicated live support team via chat or call, as mentioned by the colleague, @SheandL. They will be able to securely review your account and provide a solution tailored to this issue.

You can revisit this thread if you have follow-up questions.