Hi there, Justin. When you mentioned, "not allowable in the app any longer." Does this mean the option to record one payment on multiple invoices is missing, or did you encounter an error when trying to do so? Recording a single payment against multiple invoices remains a core feature of QuickBooks.
As for the broken drop-down menus. The stored cache may cause unusual behavior in the app. We can perform some troubleshooting steps to refresh the data into its default state. This process plays the same role as clearing the cache from your regular web browser. To do this:
For Android:
- Open Settings.
- Select Apps or Apps & notifications.
- Find and tap QuickBooks Online (QBO).
- Tap Storage or Storage & Cache, then select Clear Data (or Clear Storage).
- Confirm if prompted.
For iOS:
- Open Settings and tap General.
- Select iPhone Storage and find the QBO app.
- Tap Offload App to free up storage without deleting your data.
Click on the link for more information: Fix common issues in the QuickBooks mobile app
If you need more help, don’t hesitate to reply here.
