Tying to change price of flat rate item in app, once clicking save, it reverts to old price and the change doesnt take effect. Appears to be app glitch? Tried redownload.

Hi there, @m-cernick-live-c.

I understand your concerns, and they are completely valid. The issue you're experiencing seems to be a synchronization or validation error between the app and the server. When the app saves a price but the server rejects it (or vice versa), it defaults back to the last known safe value.

Since you've mentioned that you've already done all the standard troubleshooting, such as clearing the cache and reinstalling, I recommend reaching out directly to our Live Support Team. They have the proper tools to investigate your account in a secure environment. Here’s how you can contact them:

1. Go to the Menu section and tap the (?) Help icon in the top-right corner.
2. Select Articles and support, then tap the Contact Us button below.
3. Choose a method of contact, either Chat or Callback.

You can also check this article for their support hours:  Get help with QuickBooks products and services.

In the meantime, you can log in to your QBO account through a mobile browser to change the price of your flat-rate item and continue your QuickBooks tasks.

If you have any additional questions, please feel free to revisit this thread.