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comptable4
Level 1

When I search for an invoice it is not showing me in the search box. Can someone knows why it is not showing in the search?

 
1 Comment 1
MJ_R
QuickBooks Team

When I search for an invoice it is not showing me in the search box. Can someone knows why it is not showing in the search?

Hi @comptable4,

 

Welcome to the Community and thanks for reaching out to us here. QuickBooks enables you to get your work done faster with the help of the accounting features offered in the program. I'll be happy to share more information on the search feature so you can be back on track with your work.

 

In case the invoice you're looking for has been deleted, I recommend searching again for the transaction using the Audit Log. This tool provides you with a list of changes/transactions that were made on your account. Using that information, you can re-create any deleted data manually in QuickBooks. Here's how to use the Audit log:

 

  1. Go to Settings ⚙ and select Audit Log.
  2. Select Filter.
  3. Use the fields on the Filter panel to choose the appropriate UserDate, or Events filter to narrow the results.
  4. If you've recently created these transactions, locate them on the Audit log screen, click on the blue link to open the transaction in question and retrieve the required info.
  5. Select Apply.

The program also gives you the flexibility to search for your transactions using the Advanced Search feature. In order to take advantage of this feature, click on the Magnifying glass at the top right of your account > once the search drop-down appears, click on the blue link that says Advanced Search > on the search filter, select the matching criteria, and specifically filter it to show the line description. After hitting Search, you'll be able to see the transactions you're looking for based on the search criteria you use. In case you still need further assistance, feel free to contact our support team using the contact details below:

 

Let me know if this info helps. I'll be one message away in case you need additional support.

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