Why do I have payments and deposits in my customers accounts?
I'll do what I can to explains what's happening. Knowing more details about the transactions you're seeing will help narrow down why they're on your customers' accounts. Typically, invoices, sales receipts, and other customer-related transactions entered into the program will reflect on your customer accounts and the program lets you know the related balances. This is also true if you happen to be using our Payments Services.
If you're still not feeling certain about the information you're seeing, feel free to reach out to our phone support team at 1-855-253-1536. Our agents are available from Monday to Friday between 9 a.m. and 8 p.m. EST and Saturday from 9 a.m. to 6 p.m. EST. They'll be able to use screen share sessions and other tools to take a closer look at what you mean and clarify what's going on.