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angiegarred
Level 1

Tax Agency Detail Report - incorrect amounts

Using Accountant Desktop 2020

Just noticed the Tax Agency Detail Report is showing all sales/revenue as Line 103 (GST collected) rather than Line 101 (Sales & Other Revenue) - see screenshot below. So the amounts for Line 103 include GST collected + Sales (except for a few journal entries for some reason).

 

When I print the final GST Return, it is correct. When I click on Line 101 inside the return, it pulls up a detail report that is also correct. Not sure where the Tax Agency Detail report is pulling the info from to cause the error and discrepancy. 

 

Any ideas of how to fix? Settings to check??

 

 

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1 Comment 1
LauraAB
QuickBooks Team

Tax Agency Detail Report - incorrect amounts

Hello angiegarred,

 

I appreciate you taking the time to explain what you've already looked into as well as including a screenshot. I can see how having conflicting information like this can cause confusion and I want to make sure things are lining up correctly in your books. I'm glad to hear that other areas seem to be showing the right details, so I'd like to start by troubleshooting this report.

 

When you run into situations like this in QuickBooks Desktop, where certain things seem perfectly fine but that same information is off elsewhere, a good place to begin troubleshooting is to check for data damage. Data damage can cause odd behaviours in the program like this and the steps outlined in the following article can help you determine if that's what's causing the issue and how to fix it if there is something: Fix data damage on your QuickBooks Desktop company file

 

If you're still having trouble after that, I recommend calling QuickBooks Desktop support so an agent can take a closer look with you. Read the Intuit QuickBooks Desktop software support policies to learn how to reach support.

 

Enjoy the rest of your day!

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